Refund & Cancellation Policy

Effective Date: 10/19/2026
Last Updated: 10/19/2026
Grow & Slumber Co. | Austin, Texas
www.growandslumber.com | info@growandslumber.com

This proposed policy explains payments, rescheduling, cancellations, and refunds for Sleep Consultations and Personalized Sleep Plans.

1  Sleep Consultations

A Sleep Consultation costs $80 and is reserved and paid through Squarespace. The reservation is confirmed after successful payment and booking confirmation. It is a separate service and does not require purchase of a Sleep Plan.

With at least twenty-four (24) hours’ notice before the appointment, the Client may cancel for a full refund or request rescheduling, subject to availability. A timely rescheduling may transfer the payment to the replacement appointment. Cancellation with less than 24 hours’ notice or a no-show may result in forfeiture of the fee. If Grow & Slumber cancels before performing the consultation, we offer rescheduling or a full refund.

Once the consultation has been provided, the $80 fee is non-refundable. Applying a consultation credit to a plan does not convert the completed consultation into a refundable service.

2  Consultation Credit and Plan Enrollment

To apply the $80 consultation credit toward an eligible Sleep Plan, the Client must both sign the Client Service Agreement and pay the additional plan balance through Stripe within five (5) calendar days following the completed consultation. Exclude the consultation date; the deadline is 11:59 p.m. Central Time on the fifth following calendar date, including weekends and holidays. We communicate the deadline in writing. The credit is personal to the family, non-transferable, and has no cash redemption value. Later enrollment is subject to availability and the applicable offer.

A Sleep Plan is confirmed only after the signed agreement and required additional payment are received. We then send the PDF sleep questionnaire. The consultation-credit enrollment deadline and questionnaire-return deadline are two separate five-day periods, triggered by different events.

3  Five Calendar Days to Return the Questionnaire

The Client has five (5) calendar days after questionnaire delivery to return it complete. Exclude delivery day; the deadline is 11:59 p.m. Central Time on the fifth following calendar date, including weekends and holidays. We provide the actual deadline in writing. Delivery means sending the PDF or an accessible link to the designated client email address; a known failed delivery must be corrected before the window begins.

A complete questionnaire contains the information reasonably necessary to prepare the plan. We promptly identify missing information. An incomplete submission does not start personalized work under this policy and does not extend the deadline. Receipt of a complete questionnaire authorizes and begins individualized review and preparation.

4  Voluntary Sleep Plan Cancellation

The additional plan payment is the actual additional amount paid toward the plan through Stripe after any consultation credit. It excludes the separate $80 fee for a completed consultation. The following proposed rules apply to voluntary cancellation, subject to applicable law and our nonperformance obligations in Section 7.

Before complete questionnaire submission and before the five-day questionnaire deadline expires: we refund 100% of the additional plan payment. Both conditions must be met. The completed consultation remains separately charged.

After five days expire without a complete questionnaire, if the Client then cancels before complete submission: we retain a cancellation charge of 50% of the additional plan payment and refunding the remaining 50%. The charge is intended to reasonably compensate reservation of service capacity and administration.

After receipt of the complete questionnaire, whether on time or late: personalized work begins, and the additional plan payment becomes non-refundable for voluntary cancellation, except for applicable legal rights and Section 7. Expiration of five days alone does not make the entire additional payment non-refundable.

No processing fee or additional administrative deduction applies to the stated full or 50% refunds. The 50% charge is never calculated on the total plan price or the completed consultation fee.

5  Example of the Late Cancellation Charge

This example applies only when the questionnaire deadline expired without complete submission and cancellation occurred before complete submission. A timely cancellation meeting both conditions in Section 4 refunds $270. The separately paid $80 completed consultation is not refunded. The example does not establish a package price.

6  Late Submission and the Service Period

Late questionnaire submission does not eliminate the Client’s right to the purchased plan. It removes original scheduling priority, and preparation becomes subject to availability. If the Client proceeds and returns the complete questionnaire late, individualized work begins and the complete-submission cancellation rule applies.

Plans are usually prepared and delivered within one (1) to two (2) business days after receipt of the complete questionnaire and necessary clarifications. Business days are Monday through Friday, excluding holidays observed by Grow & Slumber. This is an estimate, not a guaranteed deadline. Outstanding clarifications or material preparation delays may extend it; we communicate material delays and an updated estimate.

The usual fourteen (14) calendar-day service period begins when the personalized plan is delivered, not when payment is made, the questionnaire is returned, or implementation begins. Delivery means sending the plan or an accessible link to the designated email address; known failed delivery must be corrected. Delivery day is Day 1, and Day 14 ends at 11:59 p.m. Central Time, thirteen calendar dates later. We confirm start and end dates in writing.

Toddler programs may last up to four (4) weeks as specified in the signed agreement and selected package. Package-specific support days, calls, and other benefits remain governed by that agreement; a 14-day service period does not mean every package includes 14 days of email support. Voluntary pauses, delayed implementation, travel, or unused benefits do not extend or restart support or the service period.

7  When Grow and Slumber Cannot Complete Services

If Grow & Slumber cannot deliver the personalized plan for reasons attributable to us, we refund 100% of the additional plan payment, including when the complete questionnaire was already received. A completed consultation remains separately charged.

If we delivered the personalized plan but cannot complete contracted support, we provide a reasonable partial refund for services pending, with a written explanation of the calculation. The calculation considers the agreed package, preparation and plan already delivered, support already provided, and outstanding calls or other benefits. No fixed percentage or automatic equal daily allocation applies. We may offer agreed rescheduling, but it does not replace these refunds without the Client’s agreement. These provisions and legal rights take priority over voluntary-cancellation restrictions.

8  Requests and Related Documents

Send cancellation or rescheduling requests to info@growandslumber.com with the Client’s name and service or appointment details. We confirm receipt in writing. The request timestamp, rather than our confirmation timestamp, controls deadline compliance. Refunds are returned through the original payment method where available; processing timing depends on the provider and any applicable legal deadline. No fixed processing-time promise is adopted in this draft.

The signed Sleep Consulting Client Service Agreement and selected package define purchased services and control in a conflict to the extent permitted by law. Website Terms & Conditions govern website use, and the Privacy Policy governs information practices. This policy does not change the Privacy Policy’s 90-day consulting-record retention schedule. Revised terms do not retroactively modify existing signed agreements without an appropriate agreed written modification.

9  Infant Care

The Website permits booking a free initial Infant Care interview only. Booking or attending that interview does not purchase care or guarantee availability. Any later Infant Care engagement, compensation, scheduling, and cancellation terms require a separate agreement, subject to applicable law.